B.Comm 1B

Which of the following is the most accurate description of the role that communication will play in your career?

• Ideas matter more than anything, so as long as you are creative and have strong business sense, you can hire people to take care of communication tasks.

• No matter what other skills, connections, and attributes you have, your prospects will be limited if you don't have good communication skills.

• In today's tough business world, performance is the most important differentiator; everything else is a distant second.

• As a "soft skill," communication is important in some careers, such as sales and human resources, but not in technical, financial, or administrative careers.

Effective business messages are

• Entertaining, blunt, direct, opinionated, and persuasive

• Practical, objective, concise, clear, and persuasive

• Personal, clear, short, catchy, and challenging

Which of the following is not a skill employers will expect you to have?

• Communicating effectively with people from diverse backgrounds and experiences

• Using communication technologies effectively and efficiently

• Managing your time wisely and using resources efficiently

• Commanding employees to follow orders

An audience-centered approach to communication

• Starts with the assumption that the audience is always right

• Improves the effectiveness of communication by focusing on the information needs of the audience

• Is generally a waste of time because it doesn't accommodate the needs of the sender

• Always simplifies the tasks involved in planning and creating messages

Sensitivity to business etiquette

• Reduces the chance of interpersonal blunders that might negatively affect communication

• Is considered by most companies to be a waste of time in today's fast-paced markets

• Is now legally required in all 50 states

• Always increases the cost of business communication

Which of the following pairs of attributes best describes the social communication model?

• Interactive and conversational

• Technical and instantaneous

• Electronic and print

• Relaxed and unrestricted

For the receiver of a message to respond in the manner desired by the sender, the receiver needs to

• Remember the message

• Be able to respond to the message

• Have the motivation to respond to the message

• Do all of the above

Which of these is a potential disadvantage of the constant connectivity enabled by mobile communication devices?

• Blurring the lines between personal and professional

• Losing contact with key business markets around the

  globe

• Making unethical choices more tempting

• Reducing employee access to corporate data

Ethical communication

• Is the same thing as legal communication

• Costs more because there are so many rules to consider

• Is important only for companies that sell to consumers rather than to other businesses

• Includes all relevant information, is true in every sense,

  and is not deceptive in any way

An ethical ______ exists when a person is faced with two conflicting but ethical choices or alternatives that are neither entirely right nor entirely wrong