QUIZ-FOS 1 (NCII)

Is a daily review of guest account transactions recorded at the front desk against revenue transactions.

• Night Auditor

• Reservation

• Night Audit

• Accounting

Occurs when a customer books more rooms than the actual number available in a hotel.

• Guaranteed Reservation

• Confirmed Reservation

• Overbooking

Once you've made an advance payment for your reservation, the hotel is obligated to secure the room for your stay.

• Confirmed Reservation

• Guaranteed Booking

Triple Room

• 
• 

A room that can accommodate two persons with two twin beds joined together by a common headboard.

• Hollywood Twin Room

• Twin Room

• Double Room

Give the military time for the following:

01:00 PM​ ​ (a)  

• 1300H

• 13:00

• 0100H

Give the military time for the following:

11:00 PM​ ​ (a)  

• 2300H

• 17:00

• 1700H

• 1600H

Is the movement of money in and out of a company. Cash received signifies inflows, and cash spent signifies outflows.

• Night Audit

• Accounting

• Cash flow

What do you mean by CRS?

• Central Reservation System

• Computerized Registration System

• Company Reservation System

Is responsible for providing assistance to guests with their overnight requests and reconciling accounts from the day shift.

• Housekeeping Staff

• Night Auditor

• Night Audit

• Front Desk Agent