Enrollment Criteria Quiz

If a client is already enrolled in a Debt Settlement Program, what must the agent confirm?

• Cannot help the client

• 1. The agent must mention intent to cancel 

• Provide documented proof of cancellation within 30 days of enrollment

• The client must confirm cancellation or intent to cancel (verbal or written) and provide documented proof of cancellation within 30 days of enrollment

What following debt classes are to be excluded from the 90% of all eligible debt?

• 1. All debt classes listed on the Debt Class Non‐Accepted List

• 1. Joint debts where the co‐borrower does not authorize enrollment 

• Collections, Student Loans, Payday loans, High interest loans, Credit Unions, Medical

• All of the above

True or False – If more than 10% of eligible unsecured debt is left out of the program will a manager or team lead note be required?

• True

• False

True or False - A joint account must have both parties enroll into the program.

• 1. True

• False

When should the first draft be scheduled? No later than ___ days from the time of enrollment without Manager approval.

• 5 days

• 25 days

• 20 days

• 45 days

All Hardship Reasons should include the following:

• Quantifiable Data

•  Clear Explanation from Client

• Legitimate Reason for Hardship

• All of the above

1. If a client is enrolling a ____or _____ with whom they also bank, the client should be warned of the right of offset risk, and advised to change banks within 30 days of enrollment to avoid the Right of Offset.

• Unsecured loan or credit card

• Unsecured loan or line of credit

• Credit card or line of credit

•  Personal loan or credit card

1. What is required to enroll business debt?

• If Sole‐proprietorship, their personal debts must be included

• State or Federal documentation showing the business has been dissolved

• Complete loan agreement and business Tax ID, if it exist

• All of the above

What is needed to enroll an account not showing on the credit report?

• You can proceed and enroll as normal

• Both parties must be on the call at all times.

• Cannot be enrolled into the program or have their credit report run

• 1. A Truth In Lending Statement with the Clients name and account information.

1. If the enrolled amount is less than or equal to $28K, the maximum allowed term length is _____.

• 40 months

• 36 months

• 48 months

• 55 months