3rd Day Quiz

Being flawless, timely, _____ and responsive

• intuition

• intuitive

• instinct

• insect

What is the percentage of body language in COMMUNICATION?

• 7%

• 55%

• 99%

• 10%

What is the rule in Zone Hospitality?

• Make eye contact and smile at 10 feet and engage in conversation at 5 feet

• Wiggle and smile at 10 feet and engage in conversation at 5 feet

• Nod and smile at 10 feet and engage in conversation at 5 feet

• Make eye contact and smile at 10 feet and engage in conversation at 6 feet

How many times should you use the guest's name?

• 4

• 10

• 1

• 3

Choose the NOT luxury word

• Of course

• Basically

• Excellent

• Delighted

We can say "NO" to the guests

• YES

• NO

• PERHAPS

What is NOT the basic principle the director of HR, Ms Nina shared yesterday?

• The principle of great design

• The principle of good countenance

• The principle of beauty

• The principle of choice

What is the vision of HILTON?

• To fill the earth with the light and warmth of hospitality –by delivering exceptional experiences – every hotel, every guest, every time.

• To fill the earth with the light and warmth of luxury –by delivering exceptional experiences – every hotel, every guest, every time

• To fill the earth with the light and warmth of grace –by delivering exceptional experiences – every hotel, every guest, every time

• To fill the earth with the light and warmth of money –by delivering exceptional experiences – every hotel, every guest, every time

Choose two values of HILTON

• Love and Hospitality

• Goal and Vision

• Teamwork and Ownership

• Instinct and Multiplication

Who is the father of Barron Hilton?

• Anna Hilton

• Pau Hilton

• Jerry Hilton

• Conrad Hilton