True or False: Partner Account Restriction is designated SOP to give early notification to our customer

• True

• FALSE

True or False: Partner Account Restriction would always happen with Fire notification

• True

• FALSE

Partner Account Restriction Early Warning SOP will be triggered when these products got blocked/disabled by our partner

• Money in product

• Money out product

• Iluma product

• Name validator product

What is bank partner that blocked our money in channel on Bukuwarung Case?

• BNI

• BRI

• Mandiri

• BCA

What is the product that got blocked by Partner on the case of Bukuwarung?

• QRIS

• eWallet

• Disbursement

• Virtual Account

True or False: CS will sending email blast on every incident that related to the case Partner Account Restriction?

• True
• FALSE

Who will sending email blast on business hours (9AM-6PM)

• CS Team

• Fire Warden

• Product Team

• Notification Team

When the incident related to Partner Account Restriction happen, who will inform CS team to sending email blast?

• Internal CS Team
• Fire Warden
• Team Leader
• L2

How we send the email blast

• by informing notification team
• using macro
• using mailchimp
• using personal email

Which email account that CS use on mailchimp to sending email blast?

• working email
• cs email
• personal email
• using product team email