
June MSV (KSA)
Authored by Mirna Khalaf
Other
Professional Development
Used 4+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Business (Atman) needs to make a material order
( 40 S flyer, 20 M box, 10 XL flyer, 15 M flyer)
Send the rest of the order to the Hub
Advise the customer that the XL flyers is not available
Send the order to the Hub
Educate him on how to order it from his dashboard
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The customer can choose whether the system should hide his products from the store when it goes out of stock or show it with the “Show remaining quantity” sign
The customer can choose whether the system should hide his products from the store when it goes out of stock or show it with the “Show remaining quantity” sign
True
False
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
The consignee is complaining that the star refuses to come to his address,
You should -----
(Choose all the correct answers)
Raise a ticket to the Hub
Forward it to ksa-operation@bosta.co
Forward it Ali Mukhtar
send an email to ksa-operation@bosta.co
Raise a ticket to Ali Mukhtar
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Business (Smart home) is requesting flyers, but he exceeds his monthly quota
you should -----
Advise him to wait for the new month quota
Send the request to Flyers Validation and Bosta Materials KSA
Send the request to Flyers Validation
Sent to ksa-am@bosta.co
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Business (Rengo) Forgot to give all orders to the star on today's pickup, and he wants to create another pickup for the same location today to give us the rest of the orders .....
Ask him to create a new pickup request before 4 PM to collect orders today
Create a ticket to the hub to send the star again to the business
Inform the business that he can create only 1 pickup order per location per day
Inform him to call the star to get back and collect the rest of orders
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Business Salasa is complaining that the sales agent mentioned that we are covering this area.
You should ----
Raise a ticket to KSA account management team
Send an email to the account management team to validate the case
Send an email to Mohamed Rafaat to validate the case
Send an email to the account management team to compensation him
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
The business can change the address order when their status is….
(Choose all the correct answers)
RTO
OFD
In transit
created
All of the above
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