CCD Telesales Knowledge Check

Which among the following is the scope of support of CCD Telesales? Select all that applies.

• Change of Responsibility (COR) Requests on Consumer accounts

• New customer looking to start service T-Mobile on a consumer account with one of the following deals:

  T-Mobile Work Perks

• Business account new activations

• New customer looking to start service with T-Mobile on a consumer account on the Walmart Employee Unlimited No Credit Check Plan (TI)

• Port-in requests for existing lines on consumer accounts:

Answer explanation

Supporting C2 Doc: Scope of support: Consumer Corporate Discount Telesales

https://c2.t-mobile.com/departments/telesales/scope-of-support--consumer-corporate-discount-telesales

Starting April 23, 2023, new and existing customers who work for qualifying companies or government agencies  can save 15% on up to 5 voice lines when they choose Go5G Plus.

• T-Mobile Work Perks

• Amplified Program

• Preferred Employee Magenta and Magenta Max Program

• Walmart Employee Unlimited No Credit Check Plan (TI)

• Employee Family Choice Magenta & Magenta MAX Program

Answer explanation

T-Mobile Work Perks

https://c2.t-mobile.com/offers/3f3dc

New or existing customers can qualify for T-Mobile Work Perks

• True

• False

Answer explanation

https://c2.t-mobile.com/offers/3f3dc

Eligible customers: New or existing customers who work for a qualifying company or government agency

What rate plan is required to qualify for T-Mobile Work Perks

• Magenta

• Magenta Max

• Go5G Plan

• Go5G Plus Plan

• Any rate plan as long as they work for qualifying companies or government agencies

Answer explanation

https://c2.t-mobile.com/offers/3f3dc

Rate Plan:

New customers must activate on a Go5G Plus plan.

Existing customers: Must be on or transition to a Go5G Plus plan.

Which among the following is combinable with T-Mobile Work Perks? Select all that applies.

• Combinable with all device promos except Forever Upgrade

• Combinable with Switcher Offers

• Combinable with Insider Codes/Discounts

• Combinable with WPERK5, WPERK10, WPERKS5, and WPERKS10

• Combinable with HSI offers

Answer explanation

https://c2.t-mobile.com/offers/3f3dc

Combinability:

Combinable with Switcher Offers: YES

Combinable with all device promos except Forever Upgrade: YES

Combinable with HSI offers: YES

Combinable with service promos, except for AutoPay and HSI offers: NO

Combinable with any free line promotion: NO

Combinable with WPERK5, WPERK10, WPERKS5, and WPERKS10: NO

Combinable with Insider Codes/Discounts: NO

If customer has 3 existing lines and activates 1 new line, they will get the 15% off applied to all 4 lines; if a customer has 8 existing lines and activates 3 new lines, they’ll get the 15% off applied to the 3 new lines and 2 of the existing lines). TRUE or FALSE?

• True

• False

Answer explanation

https://c2.t-mobile.com/offers/3f3dc

Payout:

If customer has 3 existing lines and activates 1 new line, they will get the 15% off applied to all 4 lines; if a customer has 8 existing lines and activates 3 new lines, they’ll get the 15% off applied to the 3 new lines and 2 of the existing lines).

Discount begins within two bill cycles of activation with node attachment and employment verification.

It can be viewed in Samson within the Subscriber and BAN Discounts screens. See Discounts: Samson for details.

How much is the total discount if a customer will take advantage of T-Mobile Work Perks for 5 lines (with autopay)?

• $42

• $38.25

• $35.75

• $41.75

TRUE or FALSE: When selecting a company in DASH to attach to the corporate node, the Dealer Code auto populates. You must type over the Dealer Code that appears with your own and click Validate Dealer.

• True

• False

How many voice lines can qualify for 15% with T-Mobile Work Perks?

• 3

• 5

• 8

• 12

How can a customer validate their employment after activation?

• Through Customer Care

• Through CCD Back Office

• By calling CCD Telesales

• Through T-Mobile website

• Through T-Mobile app