FC Concierge Review Day 3

______ is an integrated documentation platform that enhances your customer's travel experience. It integrates with the existing Flight Centre branded App, allowing customers to access their itinerary anywhere, anytime.

• Helio

• Trips Publisher

• C1

• Tarmac

Trips gives your customers all of their travel documentation in one place that they can access via the __________. (Select all that apply)

• Web

• App

• Email

• PDF

With Trips Publisher, customers can access a detailed trip information and documents such as vouchers, when they view their itinerary via web or Flight Centre app.

• True

• False

• Not sure

What types of documentation can we send a customer? (Select all that apply)

• • Itinerary Document

• • Payment Receipt

• • Tax Invoice

• • Vouchers

In Helio, which button do we press to send customer's documentation?

• Internal Notes

• Grab Product

• Preview & Publish

• Guest Documentation

We can send customer's documentation on a different email address not listed on their booking.

• True

• False

• Not sure

• Maybe

Which tool do we use to send customer's itinerary to a different email address not listed on the booking?

• Tarmac

• Helio

• C1

• Trips Publisher

We have the capability to view the history of when the booking was sent to the customer.

• True

• False

• Not Sure

• Maybe

In Trips, how do we add a new email address to use to send a copy of the customer's itinerary?

• under 'Trip'

• under 'Travellers'

• under 'Suppliers'

• under 'Documents'

In updating customer's contact information, it is not required for us to update their contact information in their Sabre booking.

• True

• False

• Not Sure

• Maybe