Bus Man - Unit 4, AOS 1

Which KPI measures the number of days which employees are unavailable for work due to sickness or personal reasons.

• Rate of productivity growth

• Rate of staff absenteeism.

• Level of staff turnover

• Net profit figures

This term refers to the alteration of behaviours, policies and practices of a business.

• Business change

• Efficiency

• Effectiveness

• Proactive change

The term refers to when a business changes to avoid future problems or take advantage of an opportunity to gain a competitive advantage.

• Reactive change

• Business change

• Proactive change

• Organisational inertia

This term refers to when a business undertakes a change in response to a situation or crisis.

• Reactive change

• Reflectional change

• Proactive change

• Business change

Revenue earned minus expenses incurred helps a business identify what?

• Net profit figures

• Percentage of market share

• Number of sales

• Rate of productivity growth

What term refers to the number of goods or services that are produced compared to the number of resources used in the production process.

• Outputs

• Effectiveness

• Efficiency

• Productivity

When defining "Number of customer complaints" as a KPI, what MUST be included in your definition.

• That customers are dissatisfied.

• That the business has done something wrong.

• That the customer has notified the business of their dissatisfaction.

• That a customer has not notified the business of their dissatisfaction.

Why might businesses have a high rate of staff absenteeism?

• Low staff morale

• Blue and yellow

• Poor levels of motivation

• Excellent working conditions.

Why might a business have a high number of workplace accidents?

• Old or faulty equipment.

• Poorly trained employees.

• Dangerous tasks.

• All of these options.

Which of these is NOT a step in Lewin's "Force Field Analysis"?

• Weighting

• Ranking

• Implementing a response

• Ignoring the response