Post Assessment

Email:

Dear Mr. Smith,

I just wanted to inform you that the meeting has been canceled due to unforeseen circumstances. It will now be held on next Wednesday, 10th July at 2:00 PM. Please let me know if you have any questions.

Thank you,

Jane

Which option corrects a mistake in the email?

• "canceled" should be changed to "cancelled."

• "held on next Wednesday" should be changed to "rescheduled for next Wednesday."

• "10th July" should be changed to "July 10th."

• No mistakes in the email.

You receive an email from a colleague requesting assistance with a project. How should you respond?

Which option demonstrates proper email etiquette?

• "I'm too busy to help right now. Sorry!"

• "I can help you. When do you need it?"

• No response is necessary.

• "I'll check my schedule and let you know later."

Email:

Hi John,

I hope you're doing well. I wanted to remind you that the report is due by 5 pm tomorrow. Please ensure to proofread it for any errors before submitting it.

Regards,

Sarah

Which option corrects a mistake in the email?

• "doing well" should be changed to "doing good."

• "the report is due by 5 pm tomorrow" should be changed to "the report is due tomorrow by 5 pm."

• "proofread it for any errors" should be changed to "proofread it for any mistakes."

• No mistakes in the email.

You receive a long and complex email. How should you respond?

Which option demonstrates proper email etiquette?

• Reply, asking the sender to simplify the email.

• Reply, addressing each point in the email with clear and concise responses.

• Ignore the email if it's too complicated.

• Forward the email to someone else, asking them to handle the response.

You want to express gratitude to a colleague for their help. How should you structure your email?

Which option demonstrates proper email structure?

• Start with "Thank you" and then briefly mention the reason for gratitude.

• Begin with a subject line, followed by a formal greeting, expression of gratitude, specific details of the assistance provided, and closing.

• No need for a subject line; simply express gratitude briefly.

• Begin with "Hey" and then proceed with the expression of gratitude.

Email: Hi David,

Email:

Hello team,

I am writing to let you know that we are experiencing a minor technical issue with the new software. Please don't hesitate to reach out to me if you have any questions or need further clarification.

Best regards,

Mark

Which option corrects a mistake in the email?

• "experiencing a minor technical issue" should be changed to "experiencing minor technical issues."

• "the new software" should be changed to "our new software."

• "don't hesitate to reach out to me" should be changed to "don't hesitate to contact me."

• No mistakes in the email.

You need to provide feedback to a team member. How should you structure your email?

Which option demonstrates proper email structure?

• Start with "Here's my feedback" and then provide a list of points.

• Begin with a subject line, followed by a formal greeting, positive opening, specific feedback points, suggestions for improvement, and closing.

• No need for a subject line; simply provide feedback points.

• Begin with "Hey Team Member" and then proceed with providing the feedback.

You need to email a potential client for the first time. How should you address them?

Which option demonstrates proper email etiquette?

• "Hey!"

• "To whom it may concern,"

• "Dear Sir/Madam,"

• Dear [Client's Name],"

You need to introduce yourself to a new colleague via email. How should you structure your email?

Which option demonstrates proper email structure?

• Start with your name and then mention a few personal details.

• Begin with a subject line, followed by a formal greeting, self-introduction, professional background, and closing.

• No need for a subject line; simply introduce yourself briefly.

• egin with "Hey" and then proceed with the self-introduction.

You receive an email with a request that is beyond your scope of work. How should you respond?

Which option demonstrates proper email etiquette?

• Ignore the email and hope someone else handles it.

• Reply, stating that it's not your responsibility.

• Forward the email to the appropriate person or team who can address the request.

• Reply, offering to help despite it not being your responsibility.