Product Hangout: ID Disbursement & Balance Management

Product Hangout: ID Disbursement & Balance Management

1st Grade

10 Qs

quiz-placeholder

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Product Hangout: ID Disbursement & Balance Management

Product Hangout: ID Disbursement & Balance Management

Assessment

Quiz

Other

1st Grade

Easy

Created by

CS Xendit

Used 3+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

What should you do before closing the ticket? except
Check reason code
Close the ticket right away
Check Partner
Check ticket type

2.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Merchant reach out about pending disbursement. Upon checking by product team this is because of breaking flow but in the end the transaction failed with failure code invalid destination. What ticket field and reason code for this case?
Pending disbursement
Breaking flow
Failed invalid destination error
Unidentified reason

3.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Merchant reach out about their end customer has not received the fund yet. Then finops inform no bounce back and check on BSS report it's sent successfully. What your next step and reason code for this?
Next step: inform tracing number Reason code: Unidentified reason
Next step: validate the case by asking end-customer bank mutation Reason code: Unidentified reason
Next step: inform tracing number Reason code: Late credited by bank recipient
Next step: validate the case by asking end-customer bank mutation Reason code: Late credited by bank recipient

4.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

What should you do when not sure the reason code? except
Choose based on the main issue/inquiry
Choose based on the open items/last issue solved
Refer to reference docs
Put as unidentified reason

5.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

What should you fill in on partner ticket field for "ALLO" as bank recipient when got unknown status?

PERMATA

BSS

PERMATA BI FAST

BSS BI FAST

6.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

A Batch Disbursement transaction to Mandiri is pending. When you check the requested time, it's at 2 AM. What is the possible Root Code for this case?
Pending due to bank partner downtime
Crawler issue
Unidentified reason
Breaking flow

7.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Below are reason code that need partner ticket field to be filled in, except
Unknown disbursement
Unseen description on recipient side
Failed rejected by bank
Breaking flow

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