Product Hangout: ID Disbursement & Balance Management

What should you do before closing the ticket? except

• Check reason code
• Close the ticket right away
• Check Partner
• Check ticket type

Merchant reach out about pending disbursement. Upon checking by product team this is because of breaking flow but in the end the transaction failed with failure code invalid destination. What ticket field and reason code for this case?

• Pending disbursement
• Breaking flow
• Failed invalid destination error
• Unidentified reason

Merchant reach out about their end customer has not received the fund yet. Then finops inform no bounce back and check on BSS report it's sent successfully. What your next step and reason code for this?

• Next step: inform tracing number Reason code: Unidentified reason
• Next step: validate the case by asking end-customer bank mutation Reason code: Unidentified reason
• Next step: inform tracing number Reason code: Late credited by bank recipient
• Next step: validate the case by asking end-customer bank mutation Reason code: Late credited by bank recipient

What should you do when not sure the reason code? except

• Choose based on the main issue/inquiry
• Choose based on the open items/last issue solved
• Refer to reference docs
• Put as unidentified reason

What should you fill in on partner ticket field for "ALLO" as bank recipient when got unknown status?

• PERMATA

• BSS

• PERMATA BI FAST

• BSS BI FAST

A Batch Disbursement transaction to Mandiri is pending. When you check the requested time, it's at 2 AM. What is the possible Root Code for this case?

• Pending due to bank partner downtime
• Crawler issue
• Unidentified reason
• Breaking flow

Below are reason code that need partner ticket field to be filled in, except

• Unknown disbursement
• Unseen description on recipient side
• Failed rejected by bank
• Breaking flow

End customer inform that she received the fund from Instamoney. She gave the details below: Recipient account: 1236353188 (BNI) Amount: Rp. 8.444.415 Date: 06/07/2023 What is the ticket type?

• Question::IM Batch Disbursement::Source of disbursement
• Question::IM Escrow and RDL::Source of money-out escrow and RDL
• Question::IM Remittance::Source of disbursement
• Question::IM Disbursement::Source of disbursement

What is the new bank account number for Xendit BCA Top up? and what's the partner to be filled if you found this case?

• 0707777200 BCA Direct

• 0707777200 BCA Crawler

• 700679888 BCA Crawler

• 700679888 BCA Switcher

End customer inform that he received the fund from Instamoney. She gave the details below: Recipient account: 1450004648784 (Mandiri) Amount: Rp. 1.278.622 Date: 05/07/2023 What is the reason code?

• IM Batch Disbursement::Unseen description on recipient side
• M Escrow and RDL::Unseen description on recipient side
• IM Remittance::Unseen description on recipient side
• IM Disbursement::Unseen description on recipient side