Weekly Quiz HD week 31
Authored by Muhammad Ilham
Professional Development
Professional Development
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Jenis casetype yang digunakan jika terdapat paket sudah melebihi estimasi pengiriman?
Delivery - Over SLA
Informasi - Paket in SLA
Delivery - In SLA
Delivery - Return
2.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Apa yang dilakukan jika paket sudah melebihi SLA investigasi dan opcode belum 80?
membuat tiket claim rusak jika sudah ada statement paket hilang dari helpdesk / CS Ticketing
create tiket claim hilang jika customer menyetujui
membuat tiket claim hilang jika sudah ada statement paket hilang dari helpdesk / CS Ticketing
create tiket claim hilang harus menunggu approval TL
3.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Jika terdapat case autoclaim dari Shopee dan paket sudah di state Hilang, jenis casetype yang digunakan untuk case tersebut?
Claim Hilang - Non Platform
Claim - Hilang
Claim - Rusak
Delivery - Over SLA
4.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Pukul berapa cut off/batas Request Pick Up untuk pengiriman SDS Shopee?
14.00 WIB
22.00 WIB
15.00 WIB
09.00 WIB
5.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Berapa nominal level tiering claim approval untuk Agent?
< 250.000
700.000 - 2 Juta
> 250.000
250.000 - 500.000
6.
MULTIPLE CHOICE QUESTION
1 min • 10 pts
Dibawah ini yang merupakan pola penulisan notes yang sesuai dengan kaidah QA Parameter?
Dear Team CS, paket Done Delivery maka Ticket kami Closed. Terima kasih.
Dear team CS, Staging tidak beroperasional dikarenakan Off. Terima kasih.
Dear Team cs, untuk Case ini sudah naik eskalasi ke batch RM. Terima kasih.
Dear Team CS, paket done Delivery maka dengan ini Ticket kami Closed. Thanks.
7.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Berikut yang bukan termasuk jenis context yang ada di Anteraja?
Claim - Hilang
Delivery - Over SLA
Pick Up - Belum Pick Up
Informasi - Over SLA
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