PMP SET 1.11.Stakeholder

1. All of the following are part of the team’s stakeholder management effort except ___

• A. Giving stakeholders extras
• B. Identifying stakeholders
• C. Determining stakeholder needs and expectations
• D. Managing stakeholder expectations

2. One common complaint you hear over and over again in your project organization is that project decision-making and approval is too slow. What may be the main cause?

• A. The organizational hierarchy does not support fast project decision-making and approval
• B. Key project stakeholders do not know their roles and responsibilities
• C. Poor communication among key stakeholders and the project management team
• D. All of the above

3. During project initiation, the following characteristics are observed, except:

• A. Costs are low
• B. Staffing levels are low
• C. Risk is high
• D. Stakeholder influence is low

4. Near the end of your last project, additional requirements were demanded by a group of stakeholders when they learned they would be affected by your project. This became a problem because you had not included the time or cost in the project plan to perform these requirements. What is the best thing you can do to prevent such a problem on future projects?

• A. Review the WBS dictionary more thoroughly, looking for incomplete descriptions
• B. Review the charter more thoroughly, examining the business case for “holes”
• C. Pay more attention to stakeholder management
• D. Do a more thorough job of solicitation planning

5. Tom, your vendor tells you that he has difficulty meeting the statement of work deadlines. As a responsible project manager, what would you tell your project management team regarding Tom?

• Option 1
• A. Because Tom is an unreliable vendor, you will make a request to the project steering committee to terminate Tom’s contract
• B. Liaise with Tom and determine his shortcomings so that the team and Tom can find ways to solve them collectively
• C. Re-schedule the project to align to Tom’s ability to supply
• D. B and C

6. A project to outsource work has been going badly. The project deliverables have been frequently changed, the functional managers keep removing people from the team, and the project baseline schedule has been adjusted four times in the first week. This is most likely due to a lack of ___

• A. A project stakeholder management plan
• B. Scope control
• C. Clear management direction
• D. A project scope management plan

7. Your project organization has been awarded a multi-million contract by a project customer. As a project manager for the project, you and your team have been tasked to manage your project stakeholder’s needs and expectations. Should there be a conflict of stakeholders’ interest in the project product deliverables, what should you and your team ultimately accomplish?

• A. Align the project’s product deliverables and expectations to the strategic intent of the project customer’s organization
• B. Call a meeting among key project stakeholders and have them settle their conflicts among themselves
• C. Advise the project customer to protect the original project’s products deliverables and expectations from changes
• D. Advise your senior management to protect the original project’s products deliverables and expectations from changes

8. In the initiation phase of your project, it is apparent that factions within the customer’s company have significantly different views on how the project should be structured and how the deliverables should be defined. Which of the following is the best thing to do?

• A. Ask the customer when they will be in agreement on the project requirements
• B. Work with leadership from each area to collaboratively engineer a mutually acceptable solution
• C. Make sure the terms and conditions of the contract are clear
• D. List the consequences of changes in the contract’s requirements section

9. Which of the following is the most important attribute to have in managing stakeholders?

• A. identifying stakeholders’ needs for the project
• B. identifying stakeholders’ expectations for the project
• C. negotiating with stakeholders
• D. communicating with stakeholders

10. An expert is going through the contents of a stakeholder register and found important pieces of information like the names of the stakeholders, their roles, and responsibilities contributing in the project. What was left out in the register?

• A. information update frequency of the stakeholders
• B. who the key stakeholders are
• C. the kind of information to release to specific stakeholders
• D. how to communicate with stakeholders