HPE-ARUBA August 2023 Competency Exam

When filing VL, time in shift schedule should be

• EST

• Manila Time

• Either EST or MLA Time

TRUE or FALSE: All cases that doesn't require engineering work should be closed with TSHE Resolution Wrong Department.

Example : Support renewals, Part setup

• TRUE

• FALSE

TRUE or FALSE: We are allowed to take our break during last hour of our shift

• TRUE

• FALSE

What should we do if we receive a quarantine notification for valid email request?

• Disregard the notification

• Report immediately to Supervisor

• Release the email then login to OWA and trust the sender

• Mark email as spam

What is the effect of sending JIRA comment in Text vs Visual?

• Disorganized table

• Content will include special characters

• Links will appear as syntax

• All of the above

TRUE or FALSE: If you will sleep during lunch time, what action should we do to avoid over break?

• Setup multiple alarms

• Ask Supervisor to wake you up before your break expires

• Do not setup any alarm and wait for your body clock to wake up on time

When should we set the ticket to In Progress?

• Upon receiving the ticket even if I'm working on another case

• As soon as I started working on the case

• Upon closing the ticket

TRUE or FALSE: A notebook is a must for notes repository.

• TRUE

• FALSE

TRUE or FALSE: Mixture of Open and Select for Canada should now be assigned to Roy Mahamad

• TRUE

• FALSE

TRUE or FALSE: HD or HD VL is now 4 hours only. No need to take lunch in between. You’ll be given 15 mins break

• TRUE

• FALSE