ITIL 4 HVIT

Which of the following statement is NOT true regarding Digital

Transformation?

• It is also about reframing work for thinking about things differently or

  think about different things

• Often the transformed entity is a combination of the customer

  experience, products, business model, employee experience, and

  operating model of the organisation

• Term used to refer to any transformation which is digitally enabled

• Digital Transformation is the technical process of changing something

  from analogue form to digital form

In digital product, how many types of interactions are there that are

combined together for service interaction between a consumer and a

provider?

• Two

• Three

• Four

• Five

Which of the following are the type(s) of digital technology?

• Information Technology

• Operational Technology

• Structural Technology

• Both a) and b)

Which of the following are among the high-level objectives that represent

the demands and they translate the strategy and vision of an organisation

into more operational objectives and indicators.

• Valuable Investments

• Self-created Value

• Resilient Operations

• Fast Investment

In digital product lifecycle, services and service management need

_______________that could be anything an organisation has acquired or

developed for undertaking relevant activities.

• Only active resources

• Only passive resources

• Both active and passive resources

• None of the above

Lean, Agile, Resilient, and Continuous are __________of HVIT approaches

that are used in common.

• Key components

• Key resources

• Key characteristics

• None of the above

With whom the relationship management includes structuring interactions?

• Managers

• Organisation

• Employees

• Stakeholders

Which of the following is NOT a relation of the objectives to the value chain

activities?

• The valuable investments objective is primarily accomplished by the

  making decisions which occurs as part of the plan value chain activity

• The non-functional requirements or warranty should also be

  determined, though it does not add to the potential value of the

  functionality

• The co-created value objective is primarily accomplished by

  supporting the system as part of the deliver and support value chain

  activity

• The resilient operations objective is mainly accomplished by running

  and maintaining the system as part of the deliver and support value

  chain activity

In Digital Product Lifecycle, for the ___________, the lifecycle of product

lasts for as long as there are potential customers for that product.

• Service product

• Service consumer

• Service provider

• None of the above

Complexity thinking differentiates between __________ domains or

contexts that characterise the relationship between cause and effect.

• Three

• Four

• Five

• Six