Front Desk Management

Name 3 positions that are in the Front Desk Department?

• Cashier

• Night Auditor

• Front Desk Agent

• Porter

• Bellmen

As an employee, your employer may require you to leave your cell phone in:

• The employee breakroom

• A cubby in the front office

• Your locker or another secure place

• In your pocket

At any hotel, the first person a guest sees or interacts with is:

• Maintenance

• Chef

• Housekeeping

• Front Desk Representative

It is acceptable to pet a service animal.

• True

• False

A folio is a statement that shows the guest's

• Private information

• Employment history

• Transactions (purchases) at the hotel

• Clothin

What does OSHA stand for?

• Occupational Security and Hazard Administration

• Occupational Safety and Health Administration

• Other Safe and Healing Acts

• On Safety and Health Administering

Small hotel consist of …… rooms

• 1 to 150
• 151 to 400
• 400 to 1000
• 1 to 100

Hotels that located near airport is known as

• Airport hotel
• Downtown Hotel
• Resort
• Budget Hotel

The main responsibilities of this department is to handle hotel cleanliness. This departmenet is known as

• Cleaning department
• Front Office department
• Housekeeping department
• Maintenance department

Count of the number of rooms sold and the number of rooms available each day.

• sleeping rooms

• guest folio

• room inventory

• room count