HM301 Quiz 1

It was about this time that the Greeks came up with thermal baths that were designed for recuperation and relaxation. (If answer includes letters, it should be ALL capital.)

This year, the great innkeepers integrated an association with the aim of turning hospitality into a business in its own right.

The first hospitality establishment, a hotel, was built around this time. It was named Hotel De Henry or Hotel De Salm.

This was the era that started with English travel and excursions, when they built inns as their private residences.

• Early Hospitality

• Medieval Period

• The New World

• 19th and 20th Century

• Modern Hospitality

The beginning of luxury hotels and resorts.

• Early Hospitality

• Medieval Period

• The New World

• 19th and 20th Century

• Modern Hospitality

The tourism industry has entered a new era of better growth and innovation.

• Early Hospitality

• Medieval Period

• The New World

• 19th and 20th Century

• Modern Hospitality

The era of chefs like Escoffier and M. Boulanger who took the culinary standards to altogether a different level.

• Early Hospitality

• Medieval Period

• The New World

• 19th and 20th Century

• Modern Hospitality

Guests are addressed by name, and their likes, and dislikes are known and respected.

• Respectful

• Present

• Responsive

• Personal

• Non Judgemental

Complaints are quickly resolved in favor of the guest.

• Respectful

• Present

• Responsive

• Personal

• Non Judgemental

There is no feeling of being rushed or processed, and the staff never shows signs of stress.

• Non-Intrusive

• Relaxed

• Personable

• Perceptive

• Consistent