Nebraska 1

Which card issuance are we able to check in N-FOCUS?

• EBT

• Medicaid

• Both

Can we accept verbal consent to speak with a non household member?

• Yes

• No

Where can the Authorize Representative name be found ?

• Person Details

• Program Case

• Master Case

• Actions

What should be done when the Master Case is "RESTRICTED"?

We can advise a customer who is their assigned worker for Child Care(CC)?

• True

• False

What does MCE stand for?

What is the process when a cx wants to replace their EBT card and the address on file is incorrect?

If a cx reside in Omaha or Lincoln, but their phone number area code is not (402) or (531), what should be done if they want to speak to an EOW?

Who should they client contact for Medicaid card replacement?

• EBT Customer Service

• ReliaCard Customer Service

• EOW

• Medicaid Customer Service

LIHEAP is issued to the EBT card?

• True

• False