TMM Concierge Call

When should the Call Recording and Privacy Statement statement be mentioned?

Select all that apply

• At the beginning of the call before you ask for a 3 Point ID

• Within the first minute of the conversation

• As long as it is mentioned on the call, it doesn't matter where it is said

• After completing the 3 Point ID and before confirming policy specifics

How long can the transfer take between two funds?

Select all that apply

• Transfer within 14 days

• Transfer within 14 business days

• Refunds up to 21 days

• Refunds up to 21 business days

Does a member who is transferring between insurers need to contact their previous fund to cancel anything?

• Yes

• No

• Only if the previous fund requests it

Of the following examples, what needs to be discussed on a Concierge Call?

Select all that apply

• Name and price of policy

• All the Exclusions and Restrictions on the policy

• The Rebate that is applied

• LHC - If applied

Of the following examples, what needs to be discussed on a Concierge Call?

Select all that apply

• Start Date of Policy

• First Payment Date

  (Pro Rata where applied)

• The Ambulance arrangement

• Fund offer - if applied

How can a member make claims?

Select all that apply

• Membership Card

  HICAPS

• Online Member Services

• Emailing the fund

• Phone App

What is not covered by PHI?

Select all that apply

• Ambulance

• Specialist Appointments

• GP Appointments

• Out-patient Blood tests, Ultrasounds & X-Rays

• The PBS

What is included in Portability?

Select all that apply

• All waiting periods are transferred over to the new fund

• Any upgrades will have a waiting period to serve

• Any claims previously made will be carried over and deducted off the new limits

If my CAE is 43 my LHC would be

• 0%

• 13%

• 26%

• 20%