Nebraska 2

An interview is required for __________ benefits ?

• CHILD CARE

• SNAP

• MEDICAID

• LIHEAP

Where can you check monthly benefit amounts?

• Master Case

• Eligibility Summary

• Person Detailed Page

• Program Case

List 4 ways a customer can send in documents.

Evaluate responses using AI:

OFF

We're unable to assist the following customer/s (select all that applies)

• NON MAGI

• MAGI

• RESTRICTED

• COMBINED

"Why was my application denied?" which tab in N-Focus should you check first?

• Eligibility Summary

• Document Imaging

• Correspondence

• Program Case

What should be done when a client wants to update their address?

• Change report

• Refer to EOW

• Recertification

Answer explanation

Medicaid card replacements should be referred to ?

• Change Report

• Medicaid Customer Service

• EBT Customer Service

• EOW

We are able to send customers blank applications?

• True

• False

Once authorized, we can help both a "Individual" and/or "Organization/Company"?

• True

• False

• Individual Only

• Organization/Company Only

Can we accept verbal consent? (Someone to speak on the behalf of the customer)

• True

• False