Business Management Change Quiz

Leadership is important during change because

• Leaders inspire and motivate employees toward the new state

• Leaders build and communicate a vision for change

• Leaders empower and support employees

• Leaders minimize resistance to change

Respond to each KPI with a suitable strategy

• Staff Motivation

• Increase in level of waste

• Introduce lean management techniques

• Increase in staff absenteeism

• Staff training

• Decrease in profits

• Improving quality in production

• Decrease in market share

• Cost Cutting

• Increase in workplace accidents

Which of the following is not a strategy for developing a corporate culture?

• Establishing appropriate rituals and celebrations

• Recruitment procedures that do not ensure culture fit

• Identify heroes and role models

• Change the layout of the business

Match each key word with the appropriate principle of a learning organization

• Mental Models

• Shared understanding of the desired future

• Team Learning

• Look beyond what is occurring in the business

• Shared Vision

• Dialogue and thinking together

• Personal Mastery

• Scrutinize

• Systems Thinking

• Developing individual proficiency

Organise these management strategies into the right categories

Groups:

(a) High-risk

,

(b) Low-risk

• Threat

• Communication

• Empowerment

• Support

• Manipulation

• Incentives

Reorder the following in the Unfreeze stage of Lewin's Three-step Change process.

• Determine what needs to change

• Ensure there is strong support from management

• Communicate the change

• Manage and understand doubts and concerns

Which of the following occurs in the Refreeze step of Lewin's Three-step Change process.

• Develop ways to sustain the change

• Empower employees in decision making

• Provide ongoing support and training

• Establish the need for change

Match each step of Lewin's Change Model with the appropriate action

Groups:

(a) Unfreeze

,

(b) Change

,

(c) Refreeze

• Consolidate the new state and reinforce changes

• Move towards the desired state

• Prepare the business for change

What CSR considerations would be relevant for a manufacturing business introducing new technology?

• Legal consequences for making staff redundant

• Avoid community concerns

• The impact this may have on the surrounding environment

• Maintaining a strong relationship with the suppliers of current technology

To evaluate the success of a change, businesses must review ________ and compare data before and after the Change