Aruba Competency Exam August 2023

LHPE SKU in CIS is for LATAM (Latin America) only

• TRUE

• FALSE

TRUE or FALSE: If customer purchased and Aruba Training credit, they will receive a welcome letter from Aruba

• TRUE

• FALSE

Training credit welcome letter includes (Choose 2)

• Training Credit Balance

• Link to the course redeem site

• Exam Voucher

• Gift Certificate

When assigning cases to US engineer for HPE SELECT product, what is the correct label to use?

• HPEESCA

• HPESELECT

• R2OTOJIRA

• MNL_4UNS

TRUE or FALSE: Only completed requests will be sent back to [e-mail]

• TRUE

• FALSE

What Reseller-End User accounts belongs to R2O Priority? (Choose 3)

• Insight-Lockheed Martin

• Logicalis-Intel

• CBT-Ford

• TENVA Canada

TRUE or FALSE: TENVA Canada should be auto-escalated to US team

• TRUE

• FALSE

When probing for R2O cases, we should reply via

• JIRA

• External Email (Outlook)

• Teams Chat

• All of the above

TRUE or FALSE: For BTO requests either in JIRA or R2O, we should be using BTO Template

• TRUE

• FALSE

TRUE or FALSE: BTO Template is for complete build only. Parts can be listed in the body of the email

• TRUE

• FALSE