
Customer Services -Ch-1
Authored by Baseim Alariki
Business
University
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6 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
All human actors who play a part in service delivery and thus influence the buyers’ perceptions; , This Element is:
Physical Evidence
Process
People
Promotion
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The environment in which the service is delivered, and where the firm and customer interact, and any tangible components that facilitate performance or communication of the service
Physical Evidence
Process
People
Promotion
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Characteristics that allow customers to be categorized according to demographic, psychographic, or firmographic information. It is:
customer attributes
All Answers True
internal customers
external customers
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The actual procedures, mechanisms, and flow of activities by which the service is delivered
Process
People
Physical Evidence
Promotion
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The people we work with throughout our organization. They are:
All Answers True.
internal customers
customer attributes
external customers
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The customers we do business with outside our organization. They are:
All Answers True
customer attributes
internal customers
external customers
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