Customer Services -Ch-1

Customer Services -Ch-1

University

6 Qs

quiz-placeholder

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Customer Services -Ch-1

Customer Services -Ch-1

Assessment

Quiz

Business

University

Practice Problem

Easy

Created by

Baseim Alariki

Used 2+ times

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6 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

All human actors who play a part in service delivery and thus influence the buyers’ perceptions; , This Element is:

Physical Evidence

   Process

  People

  Promotion

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The environment in which the service is delivered, and where the firm and customer interact, and any tangible components that facilitate performance or communication of the service

  Physical Evidence

  Process

    People

  Promotion

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Characteristics that allow customers to be categorized according to demographic, psychographic, or firmographic information. It is:

  customer attributes

All Answers True

  internal customers

   external customers

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The actual procedures, mechanisms, and flow of activities by which the service is delivered

  Process

   People

  Physical Evidence

   Promotion

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The people we work with throughout our organization. They are:

  All Answers True.

   internal customers

  customer attributes

  external customers

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The customers we do business with outside our organization. They are:

All Answers True

   customer attributes

  internal customers

   external customers

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