Telephone Etiquette
Authored by Mirah Sanjiwani
Social Studies
University
Used 1+ times
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5 questions
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1.
MULTIPLE CHOICE QUESTION
10 sec • 10 pts
Hal yang boleh dilakukan saat berkomunikasi di telepon (Do's), kecuali ...
Menutup telepon
sebelum pembicaraan selesai
Smile Voice
Magic Words
Menjawab telepon kurang dari 3x dering
2.
MULTIPLE CHOICE QUESTION
10 sec • 10 pts
Hal yang tidak boleh dilakukan (Don'ts) dalam berkomunikasi melalui telepon, kecuali ...
Smile Voice
Makan/minum saat menerima telepon
Mengucapkan "What?"
Mengucapkan "Hello"
3.
MULTIPLE CHOICE QUESTION
10 sec • 10 pts
Greetings yang tepat untuk menjawab telepon masuk dari luar hotel (external call) adalah ...
Good morning. Kempinski Hotel. Mirah speaking. How may I assist you?
Hello. Kempinski Hotel. Mirah speaking. How may I assist you?
Good morning. Reservation. Mirah speaking. How may I assist you?
Yes. Reservation. Mirah speaking. How may I assist you?
4.
MULTIPLE CHOICE QUESTION
10 sec • 10 pts
Greetings yang tepat untuk menjawab telepon masuk dari dalam hotel (internal call) adalah ...
Good morning. Kempinski Hotel. Mirah speaking. How may I assist you?
Hello. Kempinski Hotel. Mirah speaking. How may I assist you?
Good morning. Reservation. Mirah speaking. How may I assist you?
Yes. Reservation. Mirah speaking. How may I assist you?
5.
MULTIPLE CHOICE QUESTION
10 sec • 10 pts
R I D W A N dalam spelling board dieja dengan menyebutkan ...
Romeo
India
Delta
Whiskey
Alpha
November
Romeo
Indiana
Delta
Whiskey
Alpha
November
Romeo
India
Dedek
Whiskey
Alpha
November
Romeo
India
Delta
Wawan
Alpha
November
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