
보험일반169~172
Quiz
•
Other
•
1st Grade
•
Practice Problem
•
Easy
예은 전
Used 1+ times
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
고객 발굴 경로의 특징 중 교류가 많은 사람들을 대상으로 고객 발굴을 해야하는 집단은?
연고
개척
재구매
소개
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
고객 관계 관리 기법의 약자는?
CRM
JTS
CEM
REM
3.
FILL IN THE BLANK QUESTION
1 min • 1 pt
고객을 관리하는데 필요한 5가지 원칙 중 보험 상품 설명 시 보험 상품의 한계를 확실하게 설명해 줌으로써 막연한 보장에 대한 기대로부터 고객을 보호 하는 원칙
ㅈㅅㅅ
4.
FILL IN THE BLANK QUESTION
1 min • 1 pt
고객을 관리하는데 필요한 5가지 원칙 중 자신이 고객을 방문한 목적을 알려야 한다는 원칙
ㅁㅈㅅ
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
고객을 관리하는데 필요한 5가지 원칙 중 고객과의 관계를 꾸준히 지속시켜나가야 한다는 원칙
진실성
목적성
우연성
계속성
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