Ch. 2 -Employment Outlook and Competencies Quiz

What is the projected rate of increase in U.S. jobs to 2024?

• 3.5 percent

• 6.5 percent

• 9.5 percent

• 12.5 percent

What is responsible for the shift towards more office tasks?

• New technology

• Government policies

• Globalization

• Economic recession

Which skill area includes basic desktop publishing skills?

• Word processing skills

• Data processing skills

• Information management skills

• General management skills

What does data processing involve?

• Collecting, organizing, and analyzing data

• Managing and transmitting information

• Managing customer satisfaction

• Developing teamwork skills

Which workers need information management and transmission skills?

• Executives and office support staff

• Data analysts and statisticians

• Customer service representatives

• Sales and marketing professionals

What are critical skills for a wide range of employees?

• General management and communication skills

• Technical and programming skills

• Creative and artistic skills

• Analytical and problem-solving skills

What is expected of workers in terms of skills and knowledge?

• High school studies are sufficient

• No additional skills or knowledge required

• Continued learning and beyond high school studies

• Basic computer skills and internet knowledge

What are some issues that affect company success?

• Quality management, customer satisfaction, and teamwork

• Financial management, market analysis, and innovation

• Legal compliance, risk management, and strategic planning

• Product development, supply chain management, and branding

What is the consequence of violating a company's code of ethics?

• Promotion and recognition

• Salary increase and bonus

• Disciplinary action or dismissal

• Training and development opportunities

Why should company personnel be sensitive to cultural variations?

• To increase profits and market share

• To improve customer service and satisfaction

• To comply with legal and regulatory requirements

• To enhance employee morale and productivity