PST Review

Which of the following explains what a 'lease' is?

• A lease is when a consumer gets to use a product and pay monthly payments for the use of the product and returns it back to the store in the end

• A lease is a payment form that the customer pays off over time so they can own the item once they pay it off

What is our device leasing option called?

• Device Leasing Program
• Premium Handset Protection (PHP)

• Equipment Installment Plan (EIP)

• Jump On Demand (JOD)

Choose the correct Payment Arrangement call flow

• Greet the customer, Acknowledge the customer's journey, Personal Guarantee, promote digital first, acknowledge, relevant advisements and recap.

• Acknowledge, Greet the customer, promote digital first, Personal Guarantee, acknowledge, Acknowledge the customer's journey, relevant advisements and recap.

• Greet the customer, acknowledge, promote digital first, Acknowledge the customer's journey, relevant advisements and recap, Personal Guarantee.

• None of the above.

Arrange the right call flow in overcoming hesitation for manual restore without payment request. What are the possible reasons that a customer's bill will be much higher than expected? Select all that may apply.

• 
  International call

• Add or remove features

• Restoration

• 
  Non return fee

A $__ restore fee per line with a cap of 3 lines, payment support fee, and taxes will be included in the installment(s) if your account is suspended (including ladex) for non-payment

• $25

• $10

• $20

• $15

Yes or No

Customer with 31-60 days past due is no longer eligible

for a payment arrangement and has a minimum payment required?

• Yes, the customer is no longer eligible for a payment arrangement and has a minimum payment required
• No, the customer is still eligible for a payment arrangement and has no minimum payment required
• Yes, the customer is still eligible for a payment arrangement and has no minimum payment required

Yes or No

Customer with 16-30 Days past due needs

to have FDP required and No Minimum Payment Required?

• Yes, FDP required and No Minimum Payment Required
• No, FDP not required and Minimum Payment Required
• Yes, FDP not required and No Minimum Payment Required
• No, FDP required and Minimum Payment Required

Choose the correct option in making a  Payment arrangement without being charge  for $10 support fee.

• T-Mobile Application

• T-Mobile Website

• Automated phone system (IVR)

  
  

• All the Above

Customer Can Get this to get back on track

• Customer can get a refund to get back on track
• Customer can get a Credit to get back on track

• Customer can get a Adjustment to get back on track

• Customer can get Payment Arrangement to get back on track

Yes or No

Restoral Fees, Balance and Support fee are included when setting up a payment arrangement.

• Yes, all fees mentioned are included when setting up a payment arrangement.

• No, only Restoral Fees are included when setting up a payment arrangement.
• No, only Balance and Support fee are included when setting up a payment arrangement.
• No, none of these fees are included when setting up a payment arrangement.