Business Communication

Why is business etiquette important in professional communication?

• A. It adds complexity to communication.

• B. It creates trust and professionalism.

• C. It encourages informality.

• D. It promotes confusion.

What is the primary objective of business communication?

• A. To entertain

• B. To educate and train

• C. To confuse

• D. To persuade

Which of the following is a "don't" in business email writing etiquette?

• A. Use proper grammar and punctuation.

• B. Keep the email brief.

• C. Include a clear subject line.

• D. Use excessive emojis and text-speak.

  
  

Why is extrinsic persuasion important in business communication?

• A. It helps build trust and credibility.

• B. It taps into people's feelings and desires.

• C. It presents a fact-based argument.

• D. It relies on peer pressure.

What does "Concreteness" in communication mean?

• A. It ensures accurate understanding.

  
  

• B. It helps create a sense of urgency.

  
  

• C. It fosters trust and credibility.

  
  

• D. It emphasizes positive words.

  
  

Which of the 7 Cs involves maintaining grammatical accuracy in communication?

• A. Clarity

• B. Consideration

  
  

• C. Correctness

  
  

• D. Completeness

People with high levels of "Neuroticism" are more likely to experience:

• A. Anxiety and mood swings.

  
  

• B. Emotional stability.

  
  

• C. Introversion.

  
  

• D. Agreeableness.

  
  

John always seeks adventure, loves trying new activities, and often expresses creativity in his hobbies.

• A. Conscientiousness

  
  

• B. Agreeableness

  
  

• C. Extraversion

  
  

• D. Openness

  
  

Sarah is known for her attention to detail, organization, and strong work ethic. She meticulously plans to follow routine.

• A. Conscientiousness

• B. Openness

• C. Extraversion

• D. Agreeableness

Which model talks about the concept of the body language ratio i.e. 55:38:7?

• A. NAPPUFEG

• B. OCEAN

• C. Big Five Traits of Personality

• D. Albert Mehrabian.