Sales force Admin Basic

What is the primary function of the Salesforce platform?

• A. Customer Support
• B. Data Analysis
• C. Customer Relationship Management
• D. Email Marketing

Which feature allows users to automate repetitive tasks in Salesforce?

• A. Reports
• B. Dashboards
• C. Workflow Rules
• D. Email Templates

What is the Salesforce AppExchange?

• A. A marketplace for buying and selling Salesforce apps
• B. A training platform for Salesforce admins
• C. A feature to schedule reports
• D. A CRM tool

What is a record in Salesforce?

• A. A physical file stored on your computer
• B. A container for information, such as an account or a contact
• C. A type of Salesforce report
• D. A type of Salesforce dashboard

Which Salesforce edition is suitable for small businesses with basic CRM needs?

• A. Enterprise Edition
• B. Professional Edition
• C. Unlimited Edition
• D. Essentials Edition

What is a profile in Salesforce?

• A. A picture displayed on a user's homepage
• B. A record of a customer's purchase history
• C. A collection of settings and permissions that determine what users can access
• D. A type of email template

Which Salesforce component helps users organize and view data in a tabular format?

• A. Reports
• B. Dashboards
• C. Workflows
• D. Email Templates

What does CRM stand for?

• A. Customer Relationship Management
• B. Customer Resource Management
• C. Customer Report Management
• D. Customer Registration Management

What is the purpose of a role hierarchy in Salesforce?

• A. To define the layout of a Salesforce page
• B. To control access to records and data
• C. To create email templates
• D. To schedule reports

What is the App Launcher in Salesforce used for?

• A. To launch external applications
• B. To launch Salesforce apps and features
• C. To design custom reports
• D. To manage user profiles