CSR 1 - Quiz 2 (Business Communication)

Which of the following tips applies to maintaining constructive relationships?

• Remain objective

• Acknowledge problems openly and honestly

• Follow through on your responsibilities

• Recognize accomplishments

• Look for improvement opportunities

Which of the following describes an Open communication style?

• Readily expresses emotions, thoughts, and feelings without holding back in any way

• Fast-paced and assertive; can be argumentative

• Very deliberate; provide very accurate, carefully thought-out results

• Tends to hold back on giving away too much information that may reveal their inner nature

What helps bring collaborators together?

• Good ideas

• Good moral values

• Friendships

• Shared values

Which of the following is very easy to work with and is quite good at cooperating with others?

• Relator

• Socializer

• Thinker

• Director

What is the purpose of verbal communication?

• 
  

• To relay messages to one or more senders

• To relay messages to one or more receivers

• To clarify a thought

• To understand a thought

Verbal communication is the use of _____________ and ______________ to relay a message.

• language, gestures

• signs, language

• sounds, language

• gestures, sounds

Haptics is communicating through ___________.

• words

• sounds

• touch

• eye movements

_____________ are objects and images which are also used to communicate nonverbally.

• Artifacts

• Antiques

• Billboards

• Hand gestures

Culture impacts how you communicate verbally and how you interpret verbal communication.

• True

• False

What is the first step in communication planning?

• Identify the audience

• Outline the communication for delivery

• Determine the best channel of communication

• Clarify objectives

• Determine the purpose of the message