Front office Question Paper

A _______ audits the hotel accounts daily at a time when the business is relatively slow.

• Day

• Night

• Internal

• Financial

Travel Agent issues ________ to their clients for the settlement of hotel bills.

• city ledger

• coupons

• gift card

• voucher

____________ check out may not require queuing at the front desk.

• Self

• Skipper

• Walk out

• Sleeper

Cash paid to the guest by the hotel is called __________.

• Refund

• Paid out

• Donation

• Retention

Credit limit established by the hotel is _________.

• floor limit

• house limit

• guest limit

• card limit

A guest leaving the hotel without paying them intentionally __________.

• Skipper

• Slipper

• Sleeper

• Sleep out

Amount given to cashier at the start of each shift is __________.

• due bank

• Cash bank

• Float bank

• turn in

Opera and Fidelio are the products of __________ company.

• IDS Next

• Shawman

• WINHMS

• Micros

Removal of air/oxygen from the scene of fire is called __________.

• Reduction

• Smouldering

• Cooling

• Starvation

A guest charge that reaches the front office cashier after the guest

has already departed is known as __________.

• Late check out

• Skipper charge

• Late charge

• Bounce charge