Conflict Resolution

True or False: Conflict is a difference of opinion that can creep into the workplace.

• True

• False

Who is affected by conflict in the workplace?

• Everyone

• No-one

• Just you

• Your boss

What are ways to resolve or avoid conflict?

• Set healthy and professional boundaries

• Utilize effective positive communication

• Demonstrate professional emotional intelligence

• All of the above

If there is a possibility of a conflict escalating in the Wolverine Mart/Den or Classroom, what should you do?

• Bring to Mrs. DuRant's attention

• Stir the pot

• Do nothing to see what happens even though I know there may be a situation that Mrs. DuRant should be aware of to help avoid escalation

• All of the above

Behavioral consequences? Employees that are uncooperative will be removed from position and further action may be taken as a necessary measure to ensure a positive workplace environment.

• True

• False

In the workplace or classroom you should always be...

• professional

• respectful

• mindful

• all of the above