KB update Quiz, 3/10/2023

A customer pays via credit card and has built up a credit from solar that they want refunded. How would we refund it?

• Select Credit Card in the refund form

• Select Bank Account in the refund form

• No refund as the account is still open.

• No refund as we do not refund solar.

Signup is stuck in preupload. What do we need to fix to signup this customer?

• Update NMI

• Update MIRN

• Update Name

• Update Address

How do you request a Voice Recording (VR)?

• Send an email to [e-mail]

• Email a TL and they will review it

• Complete the form in Singleview

• Complete the form on KB

You have created a 10 day payment extension. What else do you need to do?

• Tick the payment extension box

• Complete a Direct Debit exclusion form

• Tick the payment extension box and Complete a Direct Debit exclusion form

• Nothing

This customer has read out a self read of 99800 can we inform them of the self read process.

• No, the reads align

• No, they require a special read

• No, they have just had an actual read

• Yes

A customer want's so submit a self read. We must check when their last actual read was. When would we raise a Special Read request instead of a self read?

• Actual was older than 9 months

• Actual was older than 4 months (Vic) or 9 months (all others)

• Actual was older than 6 months (Vic) or 12 months (all others)

• Actual was older than 6 months

An open account has a balance of $0.00 overdue. What state could this account be in, select all that apply.

• No money owing

• Referred debt

• Sold debt

• on payment extension

In a previous call a customer discussed a meter abolishment. They have since switched away, how can they complete the abolishment?

• We can raise a SO to start the abolishment

• Contact their new retailer

• Direct them to contact [e-mail]

• They must contact their distributor

A customer has a locked gate and haven't received an actual read in 2 years, they are unwilling to leave the gate open. How can we help this customer get regular reads? select all that apply.

• Advise of the self read process?

• Raise a special read request

• Advise it is their responsibility to have clear access

• Raise a SACC to update access requirements

A Gas read has been estimated with estimation code 05. Why was it estimated?

• Savage Dog

• Damaged Meter

• Refused Access

• Gate Locked