collection and reminder letters

Practice 1: In each quetion, two of the sentences are appropriate to use in a letter replying to a reminder letter or collection letter. Circle the letters of the two sentences.

1. Opening

• a. We have already paid all of our accounts.

• b. According to our records, your invoice 9980334 was paid in full on March 13.

• c. Please let us know how much we still owe

2. Focus

• a. Our records indicate that our check was returned as "undeliverable."

• b. The check for invoice #450-33 was sent on January 3.

• c. We look forward to doing business with you again in the future.

3. Closing

• a. Our first installment was paid last month

• b. I am sorry for the confusion.

• c. Please call if you have questions.

Practice 2: Complete the following sentences with the correct adverb.

1. The check has...been stopped.

2. We have...sent the check, so please stop sending notices

We have...not received invoice #4434.

If you have...sent payment, please disregard this notice.

5. Our accounting department has not located your check....

We have not determined the cause for this lateness....

If you...feel that we owe on this invoice, please let us know your reasons.