MODEL OF SERVICE CONSUMPTION

Quiz
•
Business
•
University
•
Hard
. .
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Which of the following is the Three Model of Service consumption?
Pre-purchase
Post-encounter
Service encounter
During encounter
2.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Which of the following is the first step of the consumer decision making process?
Evaluation of alternatives
Information Searching
Needs Recognition
Purchase decision
3.
FILL IN THE BLANK QUESTION
30 sec • 2 pts
After gathering information, consumers ________ the available alternatives.
4.
FILL IN THE BLANK QUESTION
30 sec • 2 pts
A period of time during which a customer interacts directly with the service provider.
5.
FILL IN THE BLANK QUESTION
30 sec • 2 pts
Service can be delivered through electronic and machices.
6.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
....is a tool for simultaneously depicting the service process, the points of customer contact and the evidence of service from the customer's point of view.
Front end planning
Service blueprinting
Service standardization
None of the above
7.
FILL IN THE BLANK QUESTION
30 sec • 2 pts
People processing in service refers to the interaction between customers and service providers in a service encounter.
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