MODEL OF SERVICE CONSUMPTION

MODEL OF SERVICE CONSUMPTION

University

10 Qs

quiz-placeholder

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MODEL OF SERVICE CONSUMPTION

MODEL OF SERVICE CONSUMPTION

Assessment

Quiz

Business

University

Hard

Created by

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FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

Which of the following is the Three Model of Service consumption?

Pre-purchase

Post-encounter

Service encounter

During encounter

2.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

Which of the following is the first step of the consumer decision making process?

Evaluation of alternatives

Information Searching

Needs Recognition

Purchase decision

3.

FILL IN THE BLANK QUESTION

30 sec • 2 pts

After gathering information, consumers ________ the available alternatives.

4.

FILL IN THE BLANK QUESTION

30 sec • 2 pts

A period of time during which a customer interacts directly with the service provider.

5.

FILL IN THE BLANK QUESTION

30 sec • 2 pts

Service can be delivered through electronic and machices.

6.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

....is a tool for simultaneously depicting the service process, the points of customer contact and the evidence of service from the customer's point of view.

Front end planning

Service blueprinting

Service standardization

None of the above

7.

FILL IN THE BLANK QUESTION

30 sec • 2 pts

People processing in service refers to the interaction between customers and service providers in a service encounter.

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