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Communicating for Success

Authored by Mary Dent

Professional Development

Professional Development

Communicating for Success
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45 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Effective human relations and communication skills build _______, accelerate professional growth, an help prevent misunderstandings in the workplace.

strong values

professional ethics

stimulating conversations

lasing client relationships

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When we feel secure, we act in a ________ manner.

confident

worried

overwhelmed

suspicious

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

People who create conflict most likely feel ________.

relaxed

respected

insecure

secure

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A good way to handle the ups and downs of human relations is to _________.

be inattentive

believe in yourself

talk more and listen less

react instead of respond

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is not one of the golden rules of human relations?

Communicate from your head and problem-solve from your heart,

See what happens when you ask for help instead of just reacting.

Build shared goals by being a team player,

sharing informaton between two people or groups

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Effective communication is defined as the act of ________.

sending a message to another person or group

receiving a message from another person or group

repeating the speaker's words back in your own words

sharing information between two people or groups

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When you meet a client for the first time, you need to be _______.

very serious

very instructive

genuinely friendly

strictly professional

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