Communication in Healthcare

What is the main goal of communication in healthcare?

• To confuse patients

• To exchange information and understand each other

• To create unnecessary complexity

• To ignore patient concerns

Which of the following is a non-verbal form of communication?

• speaking loudly

• Making eye contact and using gestures

• writing a letter

• text messagesing

Why is clear communication important in healthcare?

• it’s not important

• Clear communication helps avoid misunderstandings and medical errors

• It's just a formality

• Clear communication increases paperwork

What is active listening in healthcare communication?

• Ignoring patients' concerns

• Interrupting patients

• Paying full attention, responding, and showing empathy

• Pretending to listen while thinking about something else

What are the different types of effective communication needed in health and social care?

• Verbal communication

• Talking slowly

• Non-verbal communication (or body language)

• • 
    Talking in jargon words