BSBLDR412 Communicate effectively

What is NOT considered a electronic form of communication?

• Memos

• Websites

• face-to-face meetings

• hand-written letter

What is NOT considered a non electronic form of communication?

• Websites

• Posters

• Business Proposals

• face-to-face meetings

What is NOT considered an effective listening technique?

• Pay attention

• Interrupting

• Respond Appropriately

• Show that you are listening

What are three characteristics of verbal communication?

• Pitch

• Speed

• Volume

• All of the above

What are three characteristics of non verbal communication?

• Body Language

• Eye Contact

• Facial Expressions

• All of the above

True or False

It is important to keep your communication as simple as possible, avoiding slang and jargon when faced with a language barrier?

• True

• False

True or False

Encouragement is an effective method for building a strong positive workplace culture

• True

• False

What are three examples of mechanical media?

• Email

• Magazines & Newspapers

• Social Media

• All of the above

What are three examples of respectful communication?

• Being thoughtful

• Listening actively

• Staying Calm

• All the above

True or False

As a leader, it is important to develop and maintain effective communication skills with the workplace

• True

• False