Reservation Types and Processing

What is a regular reservation?

• A reservation that is confirmed verbally and in writing

• A reservation that guarantees payment for the room

• A reservation that holds a room until a cut-off date and time

• A reservation that requires pre-payment

How is a confirmed reservation communicated to the guest?

• Through a letter

• Through email or internet access

• Through a fax

• Through a telephone call

What is a guaranteed reservation?

• A reservation that is confirmed verbally and in writing

• A reservation that guarantees payment for the room

• A reservation that holds a room until a cut-off date and time

• A reservation that requires pre-payment

What is the purpose of an individual reservations card?

• To indicate the actual number of rooms reserved for any future date

• To serve as a basis for preparing the daily arrival list

• To file reservation slips alphabetically by last name

• To keep records of corresponding letters pertaining to guest reservations

How can patrons easily place their reservations?

• Through a letter

• Through email or internet access

• Through a fax

• Through a telephone call

What is the advantage of using a fax machine for reservations?

• It can accept instantaneous bookings

• It can be easily accessed by patrons

• It can handle large hotel chain bookings

• It can be operated through call centers

Who typically answers incoming telephone calls concerning reservations?

• The sales or reservations office

• The front desk

• The rooms reservations manager

• The resident manager

What is the purpose of a computerized booking and reservation system?

• To facilitate recording of confirmed and cancelled reservations

• To handle bookings for all properties of a hotel group

• To directly encode room status changes

• To provide a master list of reservations

What does the term 'booking out' mean?

• Referring guests to other hotels or properties

• Giving priority to VIPs and regular patrons

• Declaring an order of 'closed-out'

• Expecting guests to arrive by 6 o'clock PM

What is the purpose of preparing room statistics?

• To gauge the soundness of operations

• To serve as a basis for future management decisions

• To analyze commercial accounts productivity

• To compare occupancy rates with competitive hotels