Student Associate Training

Which type of account hold indicates we should not take their payment?

• In-House Collections

• Collections

• Incomplete File

• Bad Debt Write Off

What is the proper order in which to take a cash payment?

• Count cash twice

• Cash wrapped in receipt and put in safe

• print 2 receipts: 1 for the student and 1 to wrap the cash

• enter payment into CAMS batch

• Have someone else count cash

A current student's payment should be applied to the (a)  

• oldest term with a balance
• current term
• term the student requests

What type of payment is being made?

• Tuition Payment - we enter in CAMS

• Scholarship - We give to Student Accounts

• 529Payment - We enter in CAMS

• Deposit - We enter in CAMS

What type of payment is being made?

• Tuition Payment - we enter in CAMS

• Scholarship - We give to Student Accounts

• 529Payment - We enter in CAMS

• Deposit - We enter in CAMS

What description would you enter in the CAMS batch screen for this check?

• Payment on Account - Thank You

• Admissions Deposit

• Z-930-3000-232 Cardinal Tickets L Wallace

• Z-Non List Deposit

Sort these payments into the correct Converge Terminal.

Groups:

(a) Service Fee

,

(b) Non-Service Fee

• ADEP- Admission Deposit

• Z-Other Fees - Transcript Fee

• PYMT - Paid Parking Tickets

• Z-Bad Debt Pay - Bad Debt Payment

• PYMT - Payment on Tuition

• Z-Non List - M or Z Account Deposit

• PYMT - Excel / High School Student

• Z-Dorm App - Dorm Application Fee

• Z-Testing - Accuplacer

If a student is in collections, but mails us a check payment, we should:

• Receipt the payment because they are trying to pay off their balance.

• Mail their payment back to them and tell them to send it to the collection agency.

• Forward the check to the collection agency.

• Throw away the check because we cannot take the payment.

A student comes in and needs to pay to replace their student ID. We enter the payment with the trans-doc (a)   and the cost is ​ (b)   .

• Z-NON LIST
• PYMT
• Z-ID Replace
• $25.00
• $10.00
• it depends.

Match the type of payment with the trans-doc:

• PYMT

• Payment

• Z-Testing

• M or Z Deposit

• Z-Non List

• Accuplacer Test

• Z-Oth Fees

• Transcript Fee

• ADEP

• Admission Deposit