Communication Skills

1. 1. What is the definition of communication?

• A process of receiving, constructing meaning from, and responding to spoken messages

• A statement of facts, opinions, and expressions of two or more persons

• The intentional focus on hearing a speaker's message

• The ability to receive messages in the process

2. 2. What is the role of communication in business management?

• To avoid communication errors

• To learn something new

• To display respect to other's viewpoint

• To adapt and understand

3. 3. What are the elements of the communication process?

• Receiving, understanding, remembering, evaluating, responding

• Listening, speaking, writing, reading, observing

• Encoding, decoding, feedback, channel

• Sender, receiver, message

4. 4. An "influencer type" communicator is...

• Enthusiastic

  Persuasive

  Lively

• Logical

  Systematic

  Process oriented

• Decissive

  Efficient

  Intense

• Friendly

  Relaxed

  Cooperative

5. 5. What is not... listening?

• ability to accurately receive and interpret messages in the communication process.​

• is the process of receiving, constructing  meaning from, and responding to spoken

• an active process of getting information, ideas.

• the act of hearing and answer

6-What is remembering in the listening process

• Is the intentional focus on hearing a speaker’s message

• we attempt to learn the meaning of the  message, which is not always easy.​

• the return of opinions to the emiter

• None of the above

7-What is the role of feedback in communication?

• To avoid communication errors

• To learn something new

• To display respect to other's viewpoint

• To adapt and understand

8-What are the basic types of listening?

• Active listening, selective listening, empathetic listening, ignoring listening

• Receiving, understanding, remembering, evaluating, responding

• Listening, speaking, writing, reading, observing

• Encoding, decoding, feedback, noise, channel

9-An emphatetic listener...

• has proper interaction

• has partial remembering

• seeks a truer understand of others´ feeling.​

• is pretty insulting to others

10-What are the barriers to effective listening?

• Active listening, selective listening, empathetic listening, ignoring listening

• Receiving, understanding, remembering, evaluating, responding

• Listening, speaking, writing, reading, observing

• Distractions, lack of focus, preconceived notions, language barriers