Arc´teryx Guest Services

What are the different websites under the Ecomm group?

• Outdoor, Veilance, System_A, Professional Use

• Outlet, Veilance, System_A, Professional Use

• Outdoor, Outlet, Veilance, System_A

What is the eligibility criteria for PRO members?

• Must be certified individuals

• Full-time employees of any EMEA outdoor industry

• Can be Arc'teryx employees

• Just friends and family of Arc'teryx employees

What is the spending limit for PR-2 (PRO member with 50% account discount)?

• €3000

• €2000

• €4000

• €5000

How do we define "bulk purchase"?

• Over 3000 $ and/or 4 items of the same kind

• Under €2000, but 5 products in the same product category

• Over 5000 $ shopping basket value and purchase is detected by the B2B department

What is the shipping fee for EMP-AR-1 (Arc'teryx employee with 70% softgoods & 60% hardgoods account discount)?

• $5

• $10

• $15

• $20

What is the policy for bulk purchases and reselling?

• Arc'teryx does not support bulk purchases but supports reselling

• Arc'teryx supports bulk purchases but does not support reselling

• Arc'teryx does not support bulk purchases or reselling

What is the policy for order cancellations?

• Orders can be cancelled by the customer at any time

• Orders cannot be cancelled once they are confirmed

• Orders can only be cancelled within 24 hours of placing the order

• Orders can be cancelled but a cancellation fee will be charged

What is the status of an order that has been shipped, but has no tracking number?

• Pending Invoice

• Shipped In Progress

• Invoiced Approved

• Cancelled

What should be done if a customer cannot select the Google Pay payment method?

• Advise the customer to use a different web browser

• Advise the customer to contact their bank

• Advise the customer to clear their browser cache

• Advise the customer to use a different payment method

Susanna Lee, a UK customer, wants to pay with an American Express credit card, but the purchase is unsuccessful. What do we tell her?

• Please use a different card, we do not accept American Express, Miss Lee.

• Please contact your bank and ask them to check your balance.

• Have you entered all cards details correctly, Susanna?

• We are facing an internal technical issue, please try to pay with the card tomorrow!