Managing Staff and Volunteers

Frederick W. Taylor developed which management theory?

• Theory X & Theory Y

• Expectancy Theory

• General Management

• Scientific Management

According to Herzberg, another name for hygiene factors is

• satisfiers

• motivators

• working conditions

• dissatisfiers

Worth suggests nonprofits have an advantage over for-profit companies in

• motivating their workforces

• providing competitive salaries

• providing benefits to their workforces

• helping staff climb the ranks

A nonprofit organization is advertising for volunteers to distribute water bottles to runners participating in an annual marathon. What type of volunteer does the organization need?

• spot

• regular

• episodic

• mandated

An organization that draws strength by bringing together people with different backgrounds, genders, ideas, and values embraces

• hygiene factors

• diversity

• equity

• voluntarism

According to Worth, the most expensive management function for many nonprofits is

• marketing

• research and development

• human resources management

• planning

A volunteer program manager usually hires the first person who applies for a volunteer position. According to Worth, the manager is practicing ______ recruitment.

• targeted

• discriminating

• marginal

• warm body

________ stated that human needs progress to higher levels as the lower-level needs are met.

• Maslow's Theory

• Taylorism

• Operant Conditioning

• The Hawthorne Experiments

According to Worth, volunteer program managers should develop volunteer ________.

• career paths

• salary tables

• loyalty pledges

• job descriptions