FamE: Managing Emotions

What is your role in family engagement?

• To empower supervisee and family

• To attend to any concerns

• To provide information and resources

• All of the above

Which of the following is NOT part of building rapport with supervisees and family?

• Active listening

• Being consistent

• Sympathy

• Empathy

Active Listening involves which of the following skills?

• Listening to and understanding supervisee and family in context

• Listening to and translating the nonverbal messages

• Listening to and interrupting the verbal messages

• Listening while walking

Which of the following we should NOT do while engaging our supervisee and their family members?

• Tracking important keywords during conversation

• Setting healthy boundaries

• Quick to give advice

• Summarising key points of the conversation

What does the E in SOLER stand for?

• Maintaining good eye contact

• To energise

• Express empathy

• Be enthusiastic

The R in OARS stands for...

• Reading non-verbals

• Reflective listening

• Reading posture

• Rephrasing

Asking the right questions will...

• Help you fact-check

• Focus on completing your agenda

• Help supervisee and family gain perspective

• Allow you to share your experiences and feelings

If you use summarising correctly, the supervisee/family member will...

• Thank you and move on to a different topic

• Feel heard and learn how parts of their stories might be linked

• Give more details without repeating the same story

• Stop talking and end the session

Which of the following is NOT used in reflection of feelings?

• Identify key emotions

• Search for positive feelings

• Validating the feelings

• Focuses on the thoughts

When you reflect the feelings, you can expect supervisee and family members to...

• Recognise their emotions

• Explore in more depth

• Correct your reflection if it is wrong

• All of the above