Review Assignment

Your Name and title

David, an HR manager, receives a complaint from Zoe about Luna's behavior at work. In the investigation process, David should treat all complaints and concerns as valid unless proven otherwise.

• True

• False

Luna, the department team leader, made one of the Top Ten mistakes that managers and supervisors often make, which was _____.

• delegating work to qualified individuals

• stopping gossip when they hear it

• supervising people differently based on their needs and motivations

• promoting an "us vs. them" mentality

As a supervisor, Henry believes that asking for feedback from his team members is not essential for his professional growth. Is this belief true or false?

• True

• False

The primary goal of corrective action is _____.

• to punish the offender so they don't repeat their behavior

• to set an example for other students

• to improve performance and conduct

• to prove authority and power

Title VII of the Civil Rights act prohibits discrimination based on what 6 categories?

Which federal law protects children from labor abuses?

• FMLA

• ADA

• NLRA

• Title VII

One of the benefits of managing conflict is __________.

• lowered morale

• reduced stress

• decreased production

• increased tension with other departments

In a conversation between Abigail, Luna, and Lily, over ______% of their communication is non-verbal.

• 40

• 50

• 60

• 70

what is the definition of inclusion?

• Providing equal access to opportunities and resources for people who might otherwise be excluded

• The differences people recognize in themselves and others

• Not including people if they are different

• Not giving everyone exactly the same thing but giving them what they need to succeed