Ch. 3 Interpersonal Skills

Communication includes what you say to others, your tone of voice, and the words and images you use and share online.

• True

• False

Passive-aggressive communication allows you to express how you feel, and helps you express yourself respectfully in a way that is understanding of others.

• True

• False

Conflicts that are not resolved often escalate and can have negative effects on a person’s psychological and emotional well-being.

• True

• False

Behaving passively and aggressively helps resolve conflict.

• True

• False

Sometimes a compromise is not possible, and the solution involves the two sides agreeing to disagree.

• True

• false

During mediation, both parties in the conflict separately share their perspectives of the conflict, and the mediator tries to help them reach an agreement.

• True

• False

Positive peer pressure helps you broaden your perspective, contribute to your community, and succeed.

• True

• False

Which of the following is an example of verbal communication?

• facial expressions

• tone of voice

• talking with friends online

• volume of voice

Which of the following is an example of aggressive communication?

• interrupting others

• speaking very quietly

• smiling when angry

• muttering to yourself

Which step of the negotiation process requires compromise?

• identifying the cause of the conflict

• agreeing on a solution

• asking for solutions from one party

• identifying solutions one party can support