Willow Reception Training

Which of the following should reception do first?

• Take patients' temperature

• Welcome patients to clinic

• Setup reception table

• Take volunteers' temperature

When taking temperature, above which number must you inform managers?

• 104.4°F

• 101.4°F

• 100.4°F

• 99.4°F

True or False: Reception is responsible for making sure enough forms are available

• True: Reception must inform data if more forms need to be printed out

• False: Data must check the purple file box to see if forms need to be printed out

When you feel unsafe in reception, what should you include in your slack message?

• @channel

• your name

• patient name

• your location

• orange voucher

True of False: Patients are seen on a first-come, first-served basis unless there is an immediate emergency

• True

• False

Which of the following is the appropriate step when a patient answers "yes" to a COVID screening question

• Inform an intake volunteer to provide a COVID test

• Provide the patient with a COVID test before handing to intake

• Nothing, COVID is not relevant anymore

If a patient does not fill out their pronouns on the intake form, what should you do?

• Explain to the patient what pronouns are and why they are used

• Force them to fill out the pronouns

• Fill in the pronouns yourself based on what they present as

True or False: Reception should fill out the chief complaint on the intake form based on the patient's concerns

• True

• False

When you get a new patient, what should you enter as their PRN

• Auto-generate a new PRN

• Enter any PRN desired

• Enter the PRN from the post-it note

• Enter the PRN that is 1+ the number on the post-it note

Which of the following is correct?

• Reception should ask a patient if they have diabetes because the question is not on the intake form

• Reception should fill in diabetes information into pinned notes from the intake form

• Reception does not need to enter any information about diabetes

• Reception should ask the intake volunteer if the patient has diabetes