1 - 2 Operations Management

Following are the relationships between operations and marketing EXCEPT

• Status of orders

• Customer orders

• Sales forecasts

• Material availability

Following are components involve in the transformation model process EXCEPT

• Final results

• Transformation process

• Feedback

• Input

Operations management is activities related to the creation of products and services by converting outputs into inputs. YES or NOO

Mission implies the short-term goals of a company? YES or NOO

Which one is the objective of operations management?

• Understand what operations managers do

• One of the major functions in the organisation

• Achieving customers' satisfaction

• Know how goods are produced

Following are characteristics of services EXCEPT

• Outputs can be stored

• intangible outputs

• Labour intensive

• Difficulty in measuring the quality

Competitive advantage refers to the ways that a company outperforms its competitors. YES or NOO

Single factor productivity measurement is usually measured by capital used? YES or NOO

Following are variables used in productivity EXCEPT

• Management

• Labour

• Capital

• Output

Cost leadership strategy is suitable for price insensitive customers. YES or NOO