Rights of Customer

YES Bank provides _______ level Grievance redressal Mechanism.

• Four

• Two

• One

• Three

Customer can Visit the branch and log complaint in the ____________ maintained at all our branches.  

• Branch Register

• Complaint Register

• Office Register

• Bank Register

In each of the branches, _th of every month (between 3 pm to 5pm) is observed as Customer Day.

• 8

• 9

• 15

• 7

If the resolution provided at Level 1 does not meet customer expectation, then they can approach the Grievance Redressal Officer at ________

• [e-mail]

• [e-mail]

• [e-mail]

• [e-mail]

If the resolution provided at Level 2 does not meet customer expectation, they can approach the Principal Nodal Officer at _______________

• [e-mail]

• [e-mail]

• [e-mail]

• [e-mail]

All customer concerns received from the customer to be classified as customer ______, ________ & ________ at the time of logging it in system.

• Complaint, Request & Queries

• Complaint Response & Questions

• Questions, Complaint & Request

• Queries, Complaint & Response

CMT stands for _____.

• Complaint Master Team

• Clear Management Team

• Complaint Management Team

• Contact Management Team

According to this right, banks cannot discriminate between customers on the basis of gender, age, religion, caste, and physical ability while providing services.

• Right of transparent, fair and honest dealing

• Right to suitability

• Right to fair treatment

• Right to privacy

Banks should not hide anything from the customer before the signing of the agreement, which right of customer is this?

• Right to fair treatment

• Right of transparent, fair and honest dealing

• Right to suitability

• Right to privacy

Banks should always keep customers needs in mind, before selling any product, this relates to which right of customer?

• Right of transparent, fair and honest dealing

• Right to suitability

• Right to fair treatment

• Right to privacy