COMM-3O1 Group 4

1. What is non-verbal communication?

• Communication by word,of mouth,or pieces of writing.

• Communication through sending and receiving wordless messages.

What type of non-verbal communication was demonstrated in the video?

• • Contradiction 

• • Repetition 

• • Accenting 

• Complementing

1. One similarity between verbal and nonverbal communication is that both employ the use of all five senses.

• True 

• False

Describe some of the non-verbal communication shown in the video.

• Smile

• Jumping Up & Down

• Making Eye Contact

• Leaning in slightly

It is possible for verbal and nonverbal cues to contradict each other

• True

• False 

1. Why did Felix go to the bank?

• Pick up credit card

• To borrow a loan

• To make a deposit

• Make a complaint

What was Krishawnie's behavior when Netflix entered the bank?

• Unhelpful, aggressive

• Helpful, Smiling

• Annoyed

• None of the above

What action did felix do to show that Krishawnie was very helpful?

• HandShake

• Smiled

• Hugged her

• None of the above